CANCER PATIENTS’ SATISFACTION ON OUTPATIENTS CARE NEEDS FULFILLMENT

Titis Kurniawan

Abstract


Background; In long term period, cancer patients faced various problems. Although current strategies effectively improved patients’ life expectancy, not all problems were diminished after the therapy finished. Even, some therapies resulted in side effects. So, it is important to further identify how far cancer patients satisfied with their outpatient needs fulfillment. Methods; This quantitative descriptive study was aimed to identify cancer patients’ satisfaction o their outpatients care needs fulfillment. This study involved 94 cancer patients from one tertiary hospital in West Java - Indonesia. Data were collected using supportive care needs survey questionnaire containing 34 items with 5 possible answers for expectation (not important (1) to very important (5)) and experiences (not good (1) to very good (5)). Satisfaction index was calculated by comparing patients’ experiences and their expectation. Further analysis conducted to indicate the priority improvement items. Results; The respondents aged were ranged from 37 – 57 years old, mostly married (95.8%), experienced 2 cycles of chemotherapy, and women (67.7%). Total mean score of patients’ experiences (114.57) was lower than total mean score of expectation (118.67) and resulted in satisfaction index 96.55%. Additionally, more than half of respondents (60.4%) reported satisfaction index less than 100% (not fully satisfied with healthcare providers’ efforts in fulfilling their needs). Further analysis found that item related to information (important aspects of care, therapy benefits and side effects, improving health strategies, confirmation that cancer is controlled, and examination results), future uncertainty, healthcare provider sensitivity and availability for discussion partner, and counselor access were identified as the highly needed items with less fulfillment (priority for improvement). Conclusion and recommendation; Cancer patients not fully satisfied with outpatients care need fulfillment. It is recommended for healthcare providers to improve their efforts in managing outpatient care needs, particularly information related need.

 


Keywords


Cancer, outpatient needs, satisfaction

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